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privacy policy

2. Who is collecting the data?

2.1 – This data is being collected by Teardrop Photography, 67 Mellanby Crescent, Newton Aycliffe, County Durham, DL5 5BG. We use a password protected data management software to hold our data.

3. How is it being collected?

3.1 – The majority of our data is collected directly from you. Whether you fill out a form for us online, or tell us face to face, via the telephone, via e-mail or message.
3.2 – In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – they will usually give us your name and details to allow us to process their order, and provide our service to you.

4. Why is it being collected?

4.1 – Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.
4.2 – Some of the data we collect is to help provide you with a better customer service experience
4.3 – We are required by law to collect and store certain information relating to any order you place with us.

5. How will it be used?

5.1 – Data we collect will be used by Teardrop Photography to enable us to provide our services and products to you.
5.2 – Contact data (e-mail addresses). If opted-in, your email address may be used to send you direct offers from Teardrop Moment Photography about upcoming promotions or newsletters. These can be unsubscribed from at any time.
5.3 – Teardrop Photography may internally analyse data for business and forecast purposes.
5.4 – Teardrop Photography has a legitimate interest in using images taken in relation to your booking and may use these images in the following ways (note, clients are free at anytime to refuse the uses of these images at any time):
• On social media for promotion & advertising purposes
• On our website for promotion & advertising purposes
• For marketing materials (business stationary, flyers, business cards etc)
• For publications/print

6. Who will it be shared with?

6.1 – We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
• Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Manufacturers (our printing labs) if we are sending an order directly to you from a lab. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so.

7. How will this affect you?

7.1 – We collect, store and process your data in such a way that should have no negative effect on you as an individual.

8. How long is the data stored?

8.1 – Most data we collect is stored indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact us again in the future.
8.2 – We are legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.

9. Access to stored data.

9.1 – If you have any questions about data we hold about you, please feel free to contact us.
9.2 – You may request a copy of any data we store about you – and we will comply with any requests as per the guidance of the Information Commissioner’s Office.

10. More information.

10.1 – If you would like any clarification on how we collect, store or process your data – please contact us directly.
10.2 – If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk

11. Our Details

11.1 – This business is owned and operated by Darren Facinelli, trading as Teardrop Photography.
11.2 – Our principal place of business is at: 67 Mellanby Crescent, Newton Aycliffe, County Durham, DL5 5BG
11.3 – You can contact us in writing to the above address, or by email to darren@teardropphotography.co.uk